Privacy Policy

LAST UPDATED: AUGUST 2026

Skindepth Perth is committed to protecting the privacy, confidentiality and security of the personal and health information entrusted to us.

As a healthcare and cosmetic clinic, we recognise that much of the information we collect is sensitive in nature. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and other applicable Australian laws and professional obligations relating to privacy, confidentiality and health information.

This Privacy Policy explains how Skindepth Perth collects, uses, stores, protects and discloses personal information and how you may access or correct your information or raise a privacy concern.

1. INFORMATION WE COLLECT

The information we collect will depend on your relationship with Skindepth Perth and the services you receive.

We may collect personal information including:

• your name, date of birth and contact details;
• residential address;
• emergency contact or next-of-kin details;
• appointment and booking information;
• Medicare details and relevant private health insurance information;
• GP referrals and details of other healthcare practitioners involved in your care;
• payment, billing and transaction information;
• correspondence with our clinic, including telephone, email, SMS and online enquiries; and
• information provided through our website or online booking systems.

Where required to provide healthcare or treatment, we may also collect sensitive and health information, including:

• medical history;
• current and previous medical conditions;
• medications, allergies and contraindications;
• previous treatments and procedures;
• clinical notes, diagnoses and treatment recommendations;
• prescriptions and other information relating to your clinical care;
• pathology, imaging, reports or correspondence from other healthcare providers;
• photographs and clinical images;
• skin analysis and treatment records;
• consent forms;
• information about adverse events, treatment outcomes or complications; and
• any other information reasonably required to assess, provide or manage your care.

We will only collect information that is reasonably necessary for our functions and activities or where collection is otherwise permitted or required by law.

2. HOW WE COLLECT YOUR INFORMATION

Where practical, we collect personal and health information directly from you.

This may occur when you:

• make an appointment;
• complete a registration, medical history or consent form;
• attend a consultation or treatment;
• communicate with us by telephone, email, SMS or in person;
• make an enquiry through our website;
• use an online booking platform;
• provide photographs, medical documents or other information to us; or
• purchase a product or service.

Where appropriate and permitted, we may also receive information from third parties including your GP, dermatologist, specialist, pathology provider, pharmacy, hospital, other healthcare practitioner, parent or guardian, authorised representative, Medicare or another organisation involved in your healthcare.

3. WHY WE COLLECT AND USE YOUR INFORMATION

We collect, hold, use and disclose personal and health information primarily for the purpose of providing and managing your care.

This may include:

• assessing your suitability for treatment;
• providing dermatological, nursing, dermal, cosmetic and skin services;
• developing and reviewing treatment plans;
• maintaining accurate clinical records;
• communicating with you about appointments, treatment, results, aftercare and follow-up;
• communicating with other healthcare practitioners involved in your care;
• obtaining or processing referrals, prescriptions or other clinical documentation;
• billing and payment processing;
• Medicare-related administration where applicable;
• responding to enquiries, concerns or complaints;
• maintaining patient safety and quality of care;
• meeting our clinical governance, insurance, legal and regulatory obligations;
• managing our clinic and administrative operations; and
• other purposes that are directly related to your care and which you would reasonably expect.

Where required, we will seek your consent before using your information for another purpose.

4. CLINICAL PHOTOGRAPHY AND IMAGES

Clinical photographs may be taken where reasonably necessary for assessment, treatment planning, monitoring progress, maintaining clinical records or providing healthcare.

Clinical images forming part of your medical or treatment record will be handled as health information.

We will not use identifiable clinical photographs for advertising, social media, website content, education or promotional purposes without obtaining appropriate consent.

Where separate consent is obtained for photography or marketing purposes, you may withdraw that consent for future use by contacting us, subject to any material that has already been lawfully published or distributed.

5. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal or health information.

We may disclose information where reasonably necessary for your care, our operations, or where permitted or required by law.

This may include disclosure to:

• dermatologists, doctors, nurses, dermal clinicians and other healthcare practitioners involved in your care;
• your referring GP or specialist;
• pathology providers, pharmacies, hospitals or other health services;
• Medicare or other relevant government agencies where applicable;
• professional advisers, insurers, auditors or legal representatives;
• technology, medical software, booking, payment, communications, IT and data-storage providers that assist us in operating the clinic;
• contractors or service providers who are subject to appropriate privacy and confidentiality obligations; or
• law enforcement, courts, regulators or government authorities where disclosure is required or authorised by law.

We may also disclose information where necessary to lessen or prevent a serious threat to an individual's life, health or safety, where permitted by law.

6. WEBSITE, ONLINE BOOKINGS AND COOKIES

When you visit our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited and general website usage information.

Our website may use cookies, analytics tools and similar technologies to understand how visitors use our website and to improve its functionality and performance.

Our website may also contain links to third-party services, including online booking platforms. Information you provide directly to a third-party website or platform may also be subject to that provider's privacy policy.

Skindepth Perth is not responsible for the privacy practices of external websites that we do not control.

7. DIRECT MARKETING

With your consent, or where otherwise permitted by law, we may use your contact information to send you information about Skindepth Perth, clinic updates, services or promotions.

We do not use health information for direct marketing unless appropriate consent has been obtained or the use is otherwise permitted by law.

You may unsubscribe from marketing communications at any time by using the unsubscribe function provided or by contacting us.

Administrative and clinical communications — such as appointment reminders, treatment information, recalls or follow-up relating to your care — are not necessarily marketing communications.

8. STORAGE AND SECURITY

Skindepth Perth takes reasonable steps to protect personal and health information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored in electronic clinical and practice-management systems, secure cloud-based services and, where applicable, physical records.

We use reasonable administrative, technical and physical safeguards appropriate to the nature of the information we hold.

Access to patient information is limited to team members and service providers who require access to perform their duties or provide services to the clinic.

While we take reasonable precautions to protect information, no electronic transmission or storage system can be guaranteed to be completely secure.

9. OVERSEAS STORAGE AND DISCLOSURE

Overseas Storage and Disclosure

Skindepth Perth uses third-party technology and service providers to assist with functions such as online bookings, communications, data hosting and practice administration.

Our online booking provider, Healthengine, states that personal information is primarily stored on secure servers located in Australia. However, Healthengine may use third-party service providers that store, process or access personal information outside Australia, including in the United States, the Philippines and the European Union. Other overseas locations may also apply depending on the particular services used.

Skindepth Perth may use Heidi Health to assist clinicians with clinical documentation and preparation of consultation notes. Heidi Health states that personal and clinical information relating to Australian users is stored within Australia under its data-localisation arrangements and that patient data is not used to train, develop or improve its AI models. Certain ancillary platform functions may rely on third-party service providers that operate internationally and are subject to contractual data-protection requirements. 

At Skindepth Perth we require authorisations and current consents from patients to disclose their personal and sensitive information to Heidi.

Where we disclose personal information to overseas recipients, or use service providers that may process information overseas, we take reasonable steps to ensure that personal information is handled in accordance with applicable Australian privacy requirements.

10. ACCESSING YOUR PERSONAL OR HEALTH INFORMATION

You may request access to personal or health information that Skindepth Perth holds about you.

Requests should be made in writing using the contact details below.

We may need to verify your identity before providing access.

In some circumstances, access may be limited or refused where permitted or required by law. If we are unable to provide access, we will generally explain the reason where we are legally permitted to do so.

We may charge a reasonable administrative fee where permitted for providing access to records. We will advise you of any applicable fee before processing the request.

11. CORRECTING YOUR INFORMATION

We take reasonable steps to ensure the personal information we hold is accurate, complete, relevant and up to date.

If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us.

Where appropriate, we will take reasonable steps to correct the information.

12. RETENTION AND DESTRUCTION OF RECORDS

We retain personal and health information for as long as required for the purposes for which it was collected and in accordance with applicable legal, professional, clinical, insurance and record-keeping requirements.

When information is no longer required to be retained, we will take reasonable steps to securely destroy or de-identify it where permitted by law.

13. CHILDREN AND YOUNG PEOPLE

Where we provide services to children or young people, we take additional care when collecting, using and disclosing their personal and health information.

Depending on the individual's age, maturity, circumstances and the nature of the healthcare being provided, consent and access to information may involve the patient, their parent, guardian or another authorised person in accordance with applicable law and professional obligations.

14. DATA BREACHES

Skindepth Perth takes suspected privacy and data breaches seriously.

Where a data breach occurs, we will assess and respond to the incident in accordance with our legal obligations, including the Notifiable Data Breaches scheme under the Privacy Act where applicable.

Where required, affected individuals and the Office of the Australian Information Commissioner will be notified.

15. PRIVACY COMPLAINTS

If you have a concern or complaint about how Skindepth Perth has handled your personal or health information, please contact us using the details below.

Please provide sufficient information for us to investigate your concern.

We will review privacy complaints and endeavour to respond within a reasonable timeframe.

If you are not satisfied with our response, you may be entitled to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Further information is available at www.oaic.gov.au.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, systems, legal obligations or privacy practices.

The current version will be published on our website with the date it was last updated.

17. CONTACT US

For questions about this Privacy Policy, requests to access or correct your information, or privacy-related complaints, please contact:

Skindepth Perth
Upstairs at 484 Albany Highway
Victoria Park WA
Australia

Phone: 0414 756 100
Email: vicpark@skindepthperth.com.au
Website: www.skindepthperth.com.au