Terms & Conditions

LAST UPDATED: AUGUST 2026

These Terms & Conditions apply to appointments, consultations, treatments, products, treatment packages, gift vouchers and other services provided by Skindepth Perth.

By booking an appointment, purchasing a product, treatment, package or gift voucher, or otherwise engaging the services of Skindepth Perth, you acknowledge that you have read and agree to these Terms & Conditions.

Nothing in these Terms & Conditions excludes, restricts or modifies any rights you may have under the Australian Consumer Law or other applicable Australian legislation.

1. APPOINTMENTS & BOOKINGS

Appointments are subject to practitioner availability and clinical suitability.

A $70 booking fee/deposit is required to secure cosmetic, skin and dermatology appointments unless otherwise advised by the clinic.

Your appointment is not considered confirmed until any required booking fee has been received.

The booking fee may be applied towards the cost of your appointment or treatment where applicable.

Certain treatments or appointments may require consultation, medical clearance, a referral, test patch or other assessment before treatment can proceed.

Booking an appointment does not guarantee that a particular treatment will be performed. Treatment will only proceed where the treating practitioner considers it clinically appropriate and safe.

2. CANCELLATIONS & RESCHEDULING

We understand that circumstances change and appointments may occasionally need to be moved.

We require at least 48 hours' notice to cancel or reschedule an appointment.

Where at least 48 hours' notice is provided, the $70 booking fee may be:

• transferred to a future appointment;
• retained as a credit on your account; or
• refunded upon request.

Where an appointment is cancelled or rescheduled with less than 48 hours' notice, the $70 booking fee will be forfeited.

Failure to attend an appointment without notice will also result in the booking fee being forfeited.

For prepaid treatments or packages, a treatment may be deducted from the package where an appointment is cancelled or rescheduled within the 48-hour cancellation period or the client fails to attend.

We may exercise discretion in exceptional circumstances.

For further information, please refer to our Booking Fee & Cancellation Policy.

3. CLINIC-INITIATED CANCELLATIONS

Occasionally, Skindepth Perth may need to cancel or reschedule an appointment due to practitioner illness, equipment issues, unforeseen circumstances or other operational or clinical reasons.

Where this occurs, we will endeavour to provide as much notice as reasonably possible and offer an alternative appointment.

Any booking fee or prepaid amount relating to an appointment cancelled by Skindepth Perth will not be forfeited. Where appropriate, you may request a refund rather than rescheduling.

4. CONSULTATIONS & TREATMENT SUITABILITY

Some treatments require an initial consultation before treatment can be performed.

Consultation fees apply regardless of whether treatment is subsequently recommended or undertaken, as the consultation fee relates to the professional assessment and advice provided during that appointment.

Our practitioners reserve the right to decline, postpone, modify or discontinue a treatment where they consider that:

• the treatment is not clinically appropriate;
• there is a contraindication or safety concern;
• further medical assessment or clearance is required;
• expectations cannot reasonably be met; or
• proceeding would not be in the client's best interests.

Where appropriate, alternative treatment options may be discussed.

5. MEDICAL & DERMATOLOGY APPOINTMENTS

Certain dermatology appointments may require a valid GP or specialist referral where a Medicare rebate is being sought.

It is the patient's responsibility to ensure that referral and Medicare information provided to the clinic is accurate and current.

Medicare rebates, private health insurance benefits and other third-party reimbursements are determined by the relevant provider. Skindepth Perth cannot guarantee that a particular consultation, treatment or procedure will attract a rebate.

Patients are responsible for any gap or out-of-pocket costs associated with their care.

6. TREATMENT RESULTS

Every person's skin, health, anatomy and response to treatment is different.

While our practitioners will recommend treatments based on their professional assessment and your individual circumstances, specific results cannot be guaranteed.

Information provided regarding anticipated outcomes, number of treatments, recovery periods, longevity or expected improvement is an estimate only.

Some conditions require multiple treatments or ongoing management, and results may vary between individuals.

Where relevant, potential risks, expected outcomes, downtime and alternative treatment options will be discussed as part of the consultation and consent process.

7. CLIENT RESPONSIBILITIES

Clients must provide complete and accurate information regarding their medical history, medications, allergies, pregnancy or breastfeeding status, previous procedures and any changes to their health that may affect treatment.

You must inform your practitioner of any relevant changes before each treatment.

Clients are responsible for following pre-treatment and aftercare instructions provided by Skindepth Perth.

Failure to disclose relevant medical information or follow treatment instructions may increase the risk of complications and affect treatment outcomes.

8. TREATMENT PLANS

Treatment plans are recommendations based on the information and clinical findings available at the time of consultation.

Treatment plans may need to be modified as your skin or condition changes, new clinical information becomes available, or your practitioner determines that another approach would be more appropriate.

Where a treatment plan contains estimated pricing, the estimate applies at the time the plan is prepared and may be subject to change.

9. PRICING & PAYMENT

Prices displayed on our website, booking platforms, treatment plans or other materials are subject to change.

Where practicable, clients will be informed of applicable treatment costs before proceeding.

Payment is required at the time services are provided unless another arrangement has been agreed with the clinic.

Additional costs may apply where additional treatment, pathology, medication, procedures or services are clinically required. Where reasonably possible, these costs will be discussed before proceeding.

10. TREATMENT PACKAGES & PREPAID TREATMENTS

Treatment packages are intended for the individual for whom they were purchased and are not transferable unless otherwise agreed by Skindepth Perth.

The suitability of a treatment may change after a package has been purchased. If a practitioner determines that a prepaid treatment is no longer clinically appropriate, we will discuss suitable alternatives with you.

Any refund or alternative arrangement will be considered in accordance with these Terms & Conditions and your rights under Australian Consumer Law.

Prepaid appointments remain subject to our Booking Fee & Cancellation Policy.

11. GIFT VOUCHERS

Skindepth Perth gift vouchers may be used towards eligible consultations, treatments and skincare products subject to any conditions stated at the time of purchase.

Gift vouchers:

• are not redeemable for cash except where required by law;
• must be presented or identified when being redeemed;
• may require the recipient to contact the clinic directly when booking;
• cannot currently be redeemed for online skincare purchases unless otherwise stated; and
• remain subject to treatment suitability and consultation requirements.

Holding a gift voucher does not guarantee that a particular treatment will be clinically suitable for the recipient.

Applicable expiry periods will comply with Australian law.

12. PRODUCTS & SKINCARE

We recommend skincare based on the information available to us and the client's individual skin needs.

Individual responses to skincare products can vary.

Please discontinue use and contact the clinic or an appropriate healthcare professional if you experience an unexpected or significant reaction.

Returns, replacements and refunds for products will be handled in accordance with Australian Consumer Law.

Change-of-mind returns may be declined, particularly where products have been opened or used, subject always to your statutory consumer rights.

13. REFUNDS

Skindepth Perth does not provide refunds solely because a client changes their mind about a completed treatment or is dissatisfied with an outcome that falls within the expected range discussed during the consent process.

This does not limit your rights under Australian Consumer Law.

Where there is a concern regarding a treatment, service or product, please contact the clinic so that we can assess the circumstances and determine an appropriate resolution.

14. TREATMENT PHOTOGRAPHY & CLINICAL RECORDS

Clinical photographs may be taken where reasonably required for assessment, treatment planning, monitoring progress and maintaining appropriate clinical records.

These photographs form part of your confidential clinical record and will be handled in accordance with our Privacy Policy.

Clinical photographs will not be used for marketing, advertising, social media or promotional purposes without appropriate consent.

Consent for marketing use may be withdrawn in accordance with the terms of the consent provided.

15. PRIVACY

Skindepth Perth collects, stores and uses personal and health information as necessary to provide healthcare and related services.

Personal and health information is handled in accordance with applicable privacy legislation and our Privacy Policy.

By using our services, you acknowledge that information may be processed through third-party systems used for functions such as appointment management, clinical records, payments, communications and other clinic operations, as described further in our Privacy Policy.

16. Website Information

Information provided on the Skindepth Perth website, social media channels, emails and educational materials is provided for general information and education.

It should not be considered a substitute for personalised medical advice, diagnosis or treatment.

Treatment recommendations can only be made following an appropriate assessment of the individual.

If you have concerns about a medical condition or require urgent medical attention, please seek advice from an appropriate healthcare professional.

17. BEFORE & AFTER IMAGES

Any before-and-after photographs displayed by Skindepth Perth represent the outcome experienced by the individual shown.

Individual results vary, and photographs should not be interpreted as a guarantee that another person will achieve the same or similar outcome.

18. PROMOTIONS & SPECIAL OFFERS

Promotions, discounts and special offers may be subject to separate conditions, including eligibility requirements, treatment timeframes and expiry dates.

Unless otherwise stated, promotions cannot be combined with another offer or discount.

Clinical suitability requirements continue to apply to treatments purchased as part of a promotion.

19. CONDUCT & SAFETY

Skindepth Perth is committed to providing a safe and respectful environment for clients and staff.

Aggressive, abusive, threatening, discriminatory or inappropriate behaviour towards our team or other clients will not be tolerated.

Skindepth Perth reserves the right to refuse or discontinue non-emergency services where behaviour creates a safety concern or seriously disrupts the clinic, subject to applicable professional and legal obligations.

20. CHANGES TO THESE TERMS

Skindepth Perth may update these Terms & Conditions periodically to reflect changes to our services, pricing, policies, systems or legal obligations.

The version published on our website at the time of booking or purchase will apply unless otherwise required by law.

21. AUSTRALIAN CONSUMER LAW

Our goods and services come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing contained in these Terms & Conditions is intended to exclude, restrict or modify any guarantee, right or remedy that cannot lawfully be excluded.

22. CONTACT US

If you have questions regarding these Terms & Conditions, your appointment or our policies, please contact:

Skindepth Perth
Level 1, 484 Albany Highway
Victoria Park WA 6100

Phone: 0414 756 100
Email: vicpark@skindepthperth.com.au

Website: www.skindepthperth.com.au